1. Introduction
At Kinova Design, we take a sensitive approach to protecting our customers' privacy and data security. Ensuring that your personal data is processed, stored, and protected in accordance with the Law on the Protection of Personal Data No. 6698 ("KVKK") and relevant regulations is one of our top priorities. This policy has been prepared to inform you about how your personal data is processed and protected.

2. Purpose and Scope of the Policy
This policy covers the principles regarding the processing, storage, and transfer of personal data collected through Kinova Design's website, mobile applications, social media accounts, and customer service channels.

3. Methods and Legal Grounds for Collecting Personal Data
Your personal data may be collected through the following methods:

• Digital Channels: Our website, mobile applications, and social media accounts.

• Communication Channels: Call center, email, live support.

• Physical Methods: Filling out forms, written correspondence.

• Cookies: Technologies used to collect browsing information on our website.

Your personal data is processed in accordance with Articles 5 and 6 of the KVKK and may be collected based on your explicit consent, the performance of a contract, legal obligations, or legitimate interests.

4. Processed Personal Data
Kinova Design may process personal data in the following categories:

• Identity Information: Name, surname, Turkish ID number (when required), date of birth.

• Contact Information: Phone number, email address, delivery, and billing address.

• Customer Transaction Data: Order details, payment information, purchase history, complaints.

• Financial Information: Credit card information (encrypted and securely stored).

• Transaction Security Information: IP address, username, and password.

• Cookies and Marketing Data: Website usage preferences and habits.

5. Purposes of Processing Personal Data
At Kinova Design, we process your personal data for the following purposes:

• Carrying out e-commerce transactions.

• Ensuring the delivery of orders.

• Managing payment and refund processes.

• Providing customer support services.

• Conducting marketing and campaign notifications (if you have given consent).

• Compliance with legal regulations and obligations.

6. Recipients and Purposes of Data Transfers
Your personal data may be shared with the following groups in compliance with KVKK:

• Logistics Companies: For product delivery.

• Payment Institutions: For processing payments.

• Service Providers: For technical support, customer service, and operational processes.

• Public Institutions: To fulfill legal and regulatory obligations.

7. Storage and Security of Personal Data
Kinova Design takes the highest level of measures to ensure the security of your personal data. These include:

• SSL encryption technology for data transmission.

• Access control systems to prevent unauthorized access to data.

• Regular security tests on our servers.

• Secure deletion, destruction, or anonymization of data after the legal retention period expires.

8. Retention Period of Personal Data
Personal data is retained for the period required by relevant regulations or as long as necessary for processing purposes. For example:

• Order and invoice information: 10 years (in compliance with the Tax Procedure Law).

• Cookie data: 540 days.

• Call center records: 3 years.

9. Use of Cookies
Kinova Design uses cookies on our website to enhance user experience. Cookies personalize the website by remembering user preferences. For more information, please review our Cookie Policy.

10. Rights of the Data Subject
Under Article 11 of the KVKK, you have the following rights regarding your personal data:

• To learn whether your personal data is processed.

• To request information if it has been processed.

• To request correction of incomplete or incorrect personal data.

• To learn whether your personal data is used in accordance with the processing purpose.

• To request the deletion or destruction of your personal data.

• To learn to whom your personal data has been transferred.

You can use the following contact details to exercise your rights.

11. Application Methods
For personal data requests, you can contact us via the following channels:

• Email: kvkk@kinova.design

• Address: Meclis Mahallesi, Teraziler Cad. Perpim Sanayi Sitesi A Blok No:19 Sancaktepe/İSTANBUL

• Phone: +90 (507) 708 25 04

12. Policy Updates
Kinova Design may update this policy to comply with legal and regulatory changes. The updated policy will be published on www.kinova.design.